How to claim if my baggage is lost, damaged or delayed?

  • Uep!Fly and Swiftair’s handling agent has a lost and found baggage desk in the baggage claim area at the airports where we operate and has the necessary resources and forms to search for and locate your lost and found baggage and get it to you.
  • Also, in the event that any damage has occurred from the time you delivered your baggage at the check-in counter at the airport of departure until we deliver it to you on the belt at the airport of arrival, you can make the corresponding claim at the handling agent’s counter in the arrivals area.
  • This claim must be made before leaving the baggage claim hall at the airport of destination.